Laura James

Service Delivery Team Manager

Email:
JamesLAU@cardiff.ac.uk
Telephone:
029 208 70704
Location:
Tower Building, Park Place

Summary

Laura is a Service Delivery Team Manager within the IT Service Division who reports directly to the Service Delivery Manager and is responsible for the Service Delivery team, delivering and supporting technical and functional solutions and/or services for the Colleges, Schools, and Professional Services departments within your area of responsibility.  She will deliver against a clear vision for Cathays Central that aligns to the main IT strategy, local IT service needs, and the broader University strategy.  She will develop beneficial working relationships with other teams in the department, service stakeholders, and the broader University. She also has responsibility in Cathays Central and will be accountable for actions and decisions taken by herself and team members.